Underline: Colorado Springs is a new open access fiber-to-the-premises (FTTP) network designed for the city of Colorado Springs. The network will provide affordable and reliable gigabit connections to homes and businesses, and act as the foundation for all modernized infrastructure and public service
It’s time for a change–Colorado Springs residents and business owners deserve faster, more reliable, and more affordable choices when it comes to their connectivity.
We’re asking you—Colorado Springs residents and businesses— to tell us you want this network by expressing interest at underline.com/cos. Once your neighborhood hits the required level of demand, you’ll be prompted to select your service(s) and then we can connect your location. There is no deposit or payment required for expressing interest.
You can express your interest in this network right now at underline.com/cos. Expressing your interest helps us measure demand in the community as a whole, and on the neighborhood level too. The neighborhoods with the most demand will move to the front of the line for construction and installation. Once your neighborhood is ready for installation, you’ll be prompted to create an account and select your services through the marketplace. If you want service as soon as possible, be sure to encourage all of your neighbors to express their interest today! And just a quick note: there is no deposit or payment required for expressing interest.
To build this network, we need to meet a certain level of demand within the community. To ensure this network becomes available in your neighborhood as soon as possible, explain the benefits to your neighbors, colleagues, and friends, and encourage them to express their interest too. You can also help build broad support for this project by becoming a Network Champion. You will see an option to join the team of Champions once you’ve expressed your interest.
Projects like this need advocates to help spread the word. Network Champions will help lead the grassroots campaign to educate, energize, and drive engagement around Colorado Springs. We’ll have lots of content for you to share with family and friends, interactive webinars, exclusive Champions-only events, and we’ll even surprise you from time to time! If you’re interested in becoming a Network Champion and have already gone through the expression of interest, join the team here.
Once you express interest, we’ll add you to our email distribution list. We promise not to email you too often—our goal is to make sure every interested resident and business owner understands what’s happening at each stage of the process.
On a fiber network—a critical replacement for copper or cable networks—data is transmitted at near the speed of light. This means ultra-fast connections with rapid load-times, smoother streaming, and the ability to upload and download large files in seconds. Fiber networks also provide symmetrical speeds—in other words, the same speed for download (e.g. video streaming) and upload (e.g. putting a video on YouTube or video conferencing). As an open access network, multiple service providers share the same network so will be able to choose from a range of providers that compete for your business.
An ultra-fast, reliable internet connection will improve your experience for remote work, online education, streaming entertainment, gaming and more.
On your current network, you have just one choice of service provider. Underline: Colorado Springs is an open access network, and that means you’ll be able to choose from a range of internet service providers and different kinds of services. In addition, as a fiber network—distinct from the copper and cable networks you currently have —you will have an ultra-fast, reliable connection. And that means rapid load times, smoother streaming, and the ability to upload and download large files in seconds.
There are no data caps on our networks and no overage charges. Finally, you’ll have security in knowing that long work from home days, large file uploads/downloads, and remote learning won’t result in surprise service fees.
This isn't the case. In fact, far from being replaced by new 5G wireless technology, fiber networks are required to power 5G and other wireless technologies. In addition, 5G small cells offer remarkable ability, but only when connected to fiber, and with very sharp limits. You can read more about fiber and 5G here.
There will be three phases of construction in the Colorado Springs market. We started construction for Phase 1 in October 2021 and we expect it to take 15 months, with the first homes and businesses connected by the end of the year.
In some areas the fiber will be buried underground, and in others you’ll see wires attached to utility poles.
Depending on your location, construction could be underground or aerial. Where construction is underground, fiber is laid in the ground at the edge of the road. Where construction is aerial, crews will attach the fiber to existing utility poles. We will coordinate closely with community members to minimize the impact of construction and ensure everyone understands what’s happening at each stage of the process.
While the majority of work will be aerial, there are times when underground work is necessary. In these instances, residents may see a large drill near the road that’s used to feed fiber through the ground. All work is closely monitored to ensure safety, all work zones will be left the way they were found, and all residents and business owners will receive a notification of upcoming work in accordance with local guidelines.
During aerial construction, fiber is physically connected to utility poles by workers in bucket trucks. It typically takes a two-person crew one week to complete 2-3 miles of work, with connections being made pole by pole. Around work zones, you may experience slow traffic, as well as see traffic flaggers and cones.
The fiber is physically passed through a small hole in the wall of your location (typically located near the electric panel) and then connected to a WiFi device. Depending on which services you choose, additional hardware may also be installed at your location. If required, this hardware—for example for VOIP and IPTV—is plugged directly into the WiFi device.
We aim to keep disruption to a minimum by designing and executing the most efficient construction plan. Throughout the process, we will keep in regular touch to ensure every community member understands what’s happening at each stage of the process.
Prior to construction, the Underline team visits each work zone and carefully documents all pre-existing property conditions so everything can be returned to its original condition. If there's damage that's immediately recognized, it will be fixed on the spot and the property owner will be notified. If damage occurs that is not initially visible, but shows at a later date following initial construction, the property owner should contact our customer service team by phone at 719-223-7001 or by email at email@example.com and a work crew will be sent out as soon as possible to make all necessary repairs.
Once we’re ready to connect your property, you’ll receive an email to select your services and schedule your installation. All residential installations are free.
To reschedule your installation appointment, log into your Underline account and look for your upcoming installation appointment. You'll have an option there to reschedule things.
No, all installations are free of charge. And that includes all the equipment too.
All service locations will have an Underline Gateway installed connecting the site to the more extensive Underline network. This device will typically have basic WiFi capabilities but can become a passthrough for additional service provider equipment to reduce redundant capabilities. The Gateway is also virtually controlled and configured through your Underline account, in case you’d like to change things like the WiFi password.
No. All standard equipment is included in your membership to the Underline network. There is no purchase requirement or rental fees.
If you’re having trouble with your equipment or connection, please reach out to us via the chat function on underline.com/cos for assistance. You may also contact our customer service team by email at firstname.lastname@example.org or by phone at 719-223-7001.
Yes—as a customer of Underline’s open access network, you can easily switch your Internet Service Provider and add new services through the Underline marketplace.
Yes. We are committed to closing the opportunity divide and ensuring ultra-fast connectivity for everyone, regardless of the ability to pay. Qualifying households will be eligible for 500/500Mbps at reduced price through our Opportunity Program. If you're interested in learning more about this program, please reach out to us at email@example.com.
If you are having trouble with your monthly payment, please reach out to us via the chat function around the site to learn more about our opportunity pricing program. You may also contact our customer service team by email at firstname.lastname@example.org.
Your monthly bill will always be due the 15th of the month for your next month’s service. If you’ve incurred any extra costs from provider services like long-distance calls etc, those charges will also be placed on your bill. Also note that your first month with Underline will be pro-rated and added to your next billing cycle.
If you believe an error has been made on your bill, please reach out to us via the chat function on underline.com/cos for assistance. You may also contact our customer service team by email at email@example.com.
You can change your password at any time by logging into your Underline account and navigating to your contact information. If you’ve forgotten your password, then you can reset it on the login screen and an email will walk you through the next steps.