At Underline, we are driven by a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure. We work with communities across the United States to design, finance, and construct open access fiber-optic networks. We believe these networks are the essential foundation for ultra-fast access to information, a competitive market for content and services, job formation and reskilling for workers, distributed healthcare services, new wireless solutions, and resilient modern infrastructure including responsible energy creation.
As the Customer Success Manager, you are the single most important person defining how residents and business owners experience the Underline offering. As the voice of Underline to our customers, you need an unrivaled sense of dedication to finding solutions and building exceptional experiences.
Reporting to the head of Communications and Marketing, you will develop the blueprint for our customer success work, design solutions flows, draft and update messaging, and coordinate with the Underline product team as well as external vendors on implementation.
Together with the Communications and Marketing team, you’re responsible for communicating our brand, and the promise of open access fiber networks, in a way that builds understanding, inspires all our stakeholders about what’s possible, and ensures sustained value for every subscriber.