At Underline, we are driven by a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure. We work with communities across the United States to design, finance, and construct open access fiber-optic networks. These networks are the essential foundation for ultra-fast access to information, remote work and education, a competitive market for content and services, business formation job creation, distributed healthcare services, new wireless solutions (5G), and resilient modernized infrastructure including responsible energy creation.
As the founding Customer Success Manager, you are the single most important person defining how residents and business owners experience the Underline offering. As the voice of Underline to all network customers, you need an unrivaled sense of dedication to finding solutions and building exceptional experiences. You will also be the main touch point between Underline and the service providers on the network: this requires an ability to drive solutions with multiple stakeholders, and navigate various communications management tools and integrations.
Reporting to the head of Communications and Marketing, you will develop the blueprint for our customer success work—designing solutions flows, drafting and updating messaging, and coordinating with the Underline product team as well as external vendors on implementation.
Together with the Communications and Marketing team, you are responsible for communicating our brand, and the promise of open access fiber networks, in a way that builds understanding, inspires all our stakeholders about what’s possible, and ensures sustained value for every subscriber.
Confidence can sometimes hold us back from applying for a job. But here’s the thing: there's no such thing as a 'perfect' candidate. Underline is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.